Get in Touch With Us
Got a question about something you've read on bassettforcitycouncil.com, spotted an error, or want to suggest a platform we should look at next? This page explains how to get in touch and what happens once you do.
The Best Way to Reach Us
Email is the most reliable channel for contacting our team. We read every message that comes in and aim to respond within two working days, though this can stretch a little during busier periods. Please write to us at [email protected].
If you can, tell us what your message is about in the subject line — a correction, a general question, feedback, or something else. It helps us route your note to the right person and reply faster.
What We Can Help With
- General questions about sweepstakes casinos — If anything on the site is unclear, including how the Gold Coins and Sweepstakes Coins model works, how redemptions typically function, or how we approach our rankings, we're happy to explain.
- Corrections and updates — Sweepstakes casino promotions, eligible states, and terms change often. If you notice something on our pages that looks outdated — a welcome offer, a rating, or a state restriction — let us know so we can review it.
- Content suggestions — If there's a platform, a comparison, or a topic around social casinos you'd like us to cover, we're open to hearing it.
- Partnership or editorial enquiries — If you represent an operator or organisation and want to discuss working with us, introduce yourself and explain what you have in mind. Note that any commercial relationship never determines how an operator is ranked or reviewed on this site.
- Concerns about play habits — If you or someone you know is struggling to keep sweepstakes or social casino play in check, mention this in your message. We can point you towards general responsible play resources, though we are not a support service ourselves.
What We Can't Help With
We're an independent review and comparison site, not the operator of any sweepstakes casino listed on bassettforcitycouncil.com. That means we can't access your account, process a redemption, verify your identity, or resolve a dispute with a specific platform. For anything account-related — login issues, redemption delays, identity verification, or a missing bonus — contact the support team of the platform in question directly, usually through the help section of their site or app. We also can't provide legal advice on whether a particular platform is permitted in your state; check the operator's own terms and your state's current rules if you're unsure.
What Happens After You Write to Us
Every message is read by a real person on our team, not answered by an automated script. Once we've reviewed it, we'll follow up directly, whether that means correcting a page, answering your question, or simply acknowledging your feedback.
Our target turnaround is two working days. If your enquiry needs more digging — for example, checking a state eligibility list or an operator's current terms — it may take a bit longer, and we'll let you know if that's the case.
Before You Write In
A few common questions are quicker to resolve without waiting for a reply:
- If you want to compare current welcome offers across platforms, our rankings and offer cards on the homepage are updated as terms change.
- If you're looking for coverage of casinos outside the sweepstakes model, you may find our page on trusted non-GamStop casinos in the UK more relevant.
- If your question is about a specific operator's redemption threshold, verification requirements, or excluded states, that detail usually sits in the operator's own terms and conditions, which we recommend checking directly since these can change.
A Note on Accuracy
We aim to keep our coverage of sweepstakes and social casinos current, but promotions, eligible states, and platform terms shift regularly, and availability is never guaranteed nationwide. If something we've published no longer matches what you see on an operator's site, we want to know. Reader corrections genuinely shape how we maintain this site, and we appreciate the time it takes to flag them.
Thank you for reading, and for taking the time to reach out.